Question 1

Can one user keep more than one account?

Accepted Answer

No. Each person may maintain only one active combope account. Our system detects duplicate registrations by matching phone numbers, email addresses, and KYC documents, and any duplicate accounts will be closed. If you have forgotten your password or username, you can recover them rather than create a new account. Multiple accounts tied to the same person can result in account suspension and forfeiture of funds, so we encourage you to keep one account secure and use password recovery if needed.

Question 2

Which documents does KYC verification require?

Accepted Answer

To complete KYC verification at combope, submit a high-resolution scan or photograph of a government-issued ID—such as your national identity card (KTP), passport, or driver's license—along with proof of address. Proof of address can be a recent utility bill, bank statement, or official correspondence showing your name and current residential address. Upload both documents in the Account > Verification section of your combope profile. Our verification team reviews submissions within standard processing windows and will notify you by email once your status changes to verified or if we need clar

Question 3

How can a user adjust account preferences or pause activity?

Accepted Answer

Log into your combope account and navigate to Settings. There you can update your email, phone number, communication preferences, and password. If you wish to pause your account temporarily—for instance, during Idul Fitri or another holiday—contact our customer support team and request a temporary account hold. This stops new deposits and wagers while keeping your account intact. You can resume activity by contacting support again. For permanent account closure, you must withdraw your balance, then submit a closure request through support with your username and email verification.

Question 4

Does combope support BCA, Mandiri, BRI, or BNI transfers?

Accepted Answer

Yes. combope accepts deposits from BCA, Mandiri, BRI, and BNI bank accounts. You can link your bank account in the Deposits section, and funds transfer directly to your combope wallet. Bank transfer deposits may take a few hours to settle depending on your bank's processing schedule, particularly during peak times or around holidays such as Idul Adha. We also support faster payment options—DANA, OVO, GoPay, ShopeePay, LinkAja, and QRIS—which settle more quickly. For withdrawals, you can request a transfer back to any of your linked bank accounts, though the arrival time depends on your bank's

Question 5

What happens if a transaction does not complete?

Accepted Answer

If a deposit or withdrawal does not complete, your combope wallet will not be debited or credited, and any funds held by your payment provider (DANA, bank, or other method) will be returned to you according to that provider's timeline. Check your transaction history in the Transactions section of your combope account to confirm the status. If a transaction shows as pending longer than expected, contact our customer support team with your transaction ID and the date of the attempt. We can investigate whether the issue occurred on our end or with the payment provider and advise on next steps. In

Question 6

Is demo mode available, and how does it work?

Accepted Answer

Yes. combope offers demo or practice mode for many slot games and some table games. To access demo mode, find the game you wish to try and select the "Demo" or "Play for Free" button—no deposit or real account required. Demo mode runs on virtual credits and does not involve real money. You can play as long as you wish and reset your balance anytime. Demo mode is useful for learning game rules before you play with real funds. Note that some live-dealer tables and certain proprietary games may not have a demo version, as they require a real opponent or dealer. Check the game details for availabi

Question 7

What kind of welcome offer does combope list for new accounts?

Accepted Answer

Our welcome offer for new combope accounts includes an attractive bonus on your first deposit, terms apply. The offer is available to users who have completed account registration and KYC verification, and who make their first deposit within a specified window. The bonus is credited to your account after your deposit settles and is subject to conditions outlined in our promotions terms—such as a minimum deposit amount, a playthrough requirement, and eligible game categories. You will see the exact terms of the current welcome offer on your account's Promotions page once you log in. The offer c

Question 8

How do I contact combope customer support?

Accepted Answer

You can reach our customer support team via email, live chat, or phone during business hours. Log into your combope account and select Support or Help to see the current contact options and expected response times. Email inquiries typically receive a response within business hours, while live chat may offer quicker assistance depending on agent availability. For urgent issues—such as account lockout or suspected unauthorized access—contact support immediately and provide your username and account email. Do not share your password with support staff; our team will never ask for it. Support is a

combope FAQ

Payments and transactions

Games and betting

Security and account care